Hi, I run a bakery and I appreciate the recent change where items that are currently on an open ticket are removed from inventory (they show as "stock on hand" but not as "available to sell"). However, I recently created a ticket with several items (6 croissants, 6 chocolate croissants, etc.) that I decided to send as an invoice. This is an option under Open Tickets, where you can select "Charge" and select "Invoice," instead of cash or credit, etc. So I sent the invoice, and the ticket disappeared. And then the person came into the shop and paid the invoice (also through the POS), and so that sale should be completed and finalized. BUT, those items are still showing as "committed" on an open ticket. (See screenshot. Again, the ticket no longer exists.) When I try to put up 12 croissants for sale online, only 6 show up because it says that 6 are committed. So now every day after we sell 6, the last 6 are not able to be sold online. This is extremely frustrating as it has been like this for more than a week. I reported the issue over the phone last week and they did not have an answer for me then and still no one has gotten back to me. Customers keep calling and wondering why we have no croissants up online, etc. Wondering if anyone else might have a solution or if posting here might help elevate the issue. Admins, please help!
