Square Card Reader doesn't stay connect with the device

[BeccaCCB]

We are a charity and we use the point of sale card reader. We find that every time we try to connect the reader to the app we have to go through settings, tell the phone to forget the device and reintroduce it. It’s a bit of a faff! Can’t you make it possible for the reader to be remembered by the app? 

[tranguyen]

Sorry to hear you are running into this issue with the Square Card Reader @BeccaCCB! Usually, you should be able to wake the reader up and reconnect it with the app by opening the Square app and pressing the button on the reader once. If the reader is taking longer to reconnect to the app between uses, it'll be worth running through the troubleshooting steps below. They usually help resolve the underlying connection issues:

1. Make sure you are using a compatible device 
2. Make sure the Square Point of Sale app and the iOS or operating software is up to date
3. Forget the reader from the device's Bluetooth setting
4. Turn the Bluetooth off and back on
5. If you’re using an iPhone or iPad on iOS 13, make sure Bluetooth permissions for the Square app are enabled. To do so, head to Settings > Privacy > Bluetooth > enable permissions for the Square app.
6. Turn the device off and back on
7. Hard reset of reader -- hold button for around 20 seconds, wait for lights to turn orange, then red, then release the button when all the lights have stop flashing
8. Go back into the Square app > Settings > Card readers > Connect a reader and follow the prompt

Once you have ran through these steps, so how the reader work the next couple of times. If it still doesn't reconnect when you try to wake it up and you have to forget/reconnect every time, it might be best to file a warranty claim for your Square Reader in the Square Shop.