Hi @Midge,
When you give out Customer Support team a call, they are able to pull up your Square Account and verify security information with you over the phone.
Once they have verified the account with you, they will then be able to look and see if any communications were sent from us or another Square team to you regarding your Account. If they are not able to see any such communications on the account then it is likely a spam email and they will be able to confirm that with you.
