This is infuriating. My barcode scanner (Socket S700) has been working for over a year (replaced an older CH model that died) without any problem. This morning, it wouldn't connect. I checked the Square status website, no problems reported. My Square install was updated about a week ago. I tried everything from rebooting the iPad to uninstalling and reinstalling Square POS, but nothing worked. I lost count of the number of times I un-paired and re-paired the scanner. The problem isn't that the scanner isn't connecting to the iPad; it works fine with other apps.
Meanwhile, opened the store and have been looking up every item sold individually, frustrating customers and giving me a headache. Finally called tech support who offered no assistance beyond taking me through what I'd already done wasting another half hour, and blamed it on Socket Mobile, but at least gave me their tech support number. Called them and the moment I mentioned Square and barcode, they stopped me and said "it isn't connecting, right?" which I confirmed. They then said that Square knows about the issue - having caused it with some sort of block on Socket scanners connecting. Their agent said he'd dealt with dozens of calls in the past two days; it was not a Socket issue, and suggested I call Square back to see if they had an ETA on a fix. I appreciated his candor.
Called Square support back and at least then they admitted it is a known issue, promised a fix "in an hour" (which was four hours ago), and that they'd reach out when it was solved (confirming my telephone number and email address). So far, crickets.
Square, this is unacceptable.
