Sorry to hear you're running into this issue @lunarprops2021! I had a quick look at your website and I wasn't able to get the same error message. When select an address from the drop-down, I could see the shipping cost applied.
If possible, can you send me a private message with a bit more information about the error and the address the customer is using? I can definitely take a look at this on my end.
That's no worries at all @lunarprops2021!
There's something worth checking with the customer - when she enter the postal code, was she able to select her address from the dropdown? It might be because the address wasn't selected that the error occurred.
For context, we've flagged this with our ECOM engineering team about making the field more user-friendly and allow for addresses to be entered manually. The team are currently working on updating this but for now, customers do need to select their address from the dropdown in order to complete checkout.
Hello, @tonydow - Welcome back to the Seller Community!
We genuinely empathize with the challenges you've faced regarding the the shipping method on your website. It's disheartening to hear about any inconvenience caused.
From our perspective, we encountered no difficulties in reproducing the issue on your website. We successfully initiated the creation of a cart, and the shipping method seamlessly auto-populated at checkout. Please let us know if the issue persist.
We'd be happy to continue helping you.
Have a wonderful day.
