Setup help

[Robynmore]

Hi Square pals!

I initially commenced setting up my square reader last year but got to a point where I needed to do some backend admin on my ABN. Now thay it’s sorted, I’ve tried setting it up again - I received a notification from square to say it would take around 20 business days for them to do their end stuff and come back to me so I can use it, but it’s been ages now and I haven’t heard back. I can’t use the app because it’s still saying that square will finalise the setup and now I feel like I have a useless tool!

Can anyone help here?!

[Arie]

Hey @Robynmore,

Thanks for reaching out to us here in the Seller Community!

I'm sorry you've not had an update from our team regarding your account. Certain ABN types require additional verification steps and can take a bit longer for our team to verify. However, since 20 days have passed it's worth reaching out to our team so we can follow up, or escalate your case if needed. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.