Scan to upload SKU gone?

[StreetFame]

Hello

We used to add items, colour, quantity and at the end scan the barcode on the item so it automatically enters on the sku field. This saved us a ton of time due to having a lot of different variations of colours and products.

I entered now colours today (title/quantity received) tried using the scanner to scan the barcode to upload the SKU and nothing. Has something changed recently? To manually add the sku's into the system would take forever.

If anyone has a solution for this is would be much appreciated.

[Arie]

Hey @StreetFame,

Thanks for writing back in to the community 👋 🙂

I'm sorry to hear you're having trouble scanning in barcodes to your SKU field- you should still be able to use this function!

Please check that both your device, and Square App are up to date, as the first step, and reach out to our team if you're still seeing this issue. Support will be able to troubleshoot further, and you can reach us on 1800 760 137, from Monday-Friday, 9am-5pm Melbourne time. 

Let us know how you go!