Refund for accidental charge?

[NeptuneAV]

Hi,

I just had a customer pay through the link he received by text. His debit card was flagged for suspicious activity, so he approved it and went through the process again. Square has charged him twice, however I only received one payment. Is there someone he can contact at square or does he need to go through his bank? 

[Gold]

HI, since that first one was flagged, the temporary hold will fall off.  He needs to verify with his bank.

[Lovewell]

I agree with @Gold The charge that was flagged should drop off their account. It should stay pending and then like magic disappear. If both payments clear in their account and you only received the payment once then the customer can contact their bank and see why they both went through and get the situation fixed. I wouldn't refund it on your end because then you are out the money.