Received Deposits/Partial Payments on Invoice and entered wrong amount

[samscarce]

I recently received deposits for two invoices and made errors when inputting partial payments.

One I accidentally Paid in full, and the other I entered wrong amount. I cannot issue a refund because I entered more then I was paid, and I cannot have them take money from the account. I need to be able to either cancel invoices and start over, or edit payment amounts. Is that possible, or what is the best advice to rectify? I marked payments as other tender.

[alexandriak]

You should be able to issue a refund using the other tender. It shouldn't have let you take more than what was owed as it will revert back to the full original amount if you try.

[JK_Fiber_Art]

Hi Samscarce,

What I do know is you can’t cancel or delete an invoice from your payment history.  I'm thinking you’ll need to refund the customer outside of Square via another method.  Or you could issue an e-gift card through Square as a store credit, it's a bit tricky for sure, you would ring it up for the amount of the credit and then discount that transaction by 100%.  For the discount of 100%, you would need to create a discount code and then apply that to transaction.  The problem I see is the credit could only be used at your business which may or may not work for your customer or client.  Hopefully another Community member has some thoughts on this.