Receipt going to wrong email

[TK251]

When I pay at a retailer using Square, my receipt goes to my old email. I have gone into settings and have changed my email but receipts are still going to my old email. I have looked through every setting (at least as far as I can tell) I can not see my old email anywhere in my profile. I messaged customer service and they said it was fixed. However last night when I went to a retailer using Square it asked for my email to have my receipt sent to. I put in my new correct email, I never received the receipt. I visited a second retailer last night using Square and my receipt for there went to my old email again. Has anyone else experienced something like this? Any help would be appreciated. 

[Ellie_]

Hi there, @TK251,

Thanks for reaching out about your receipt delivery concerns. Let me help you in the right direction to resolve this. Since this involves your account details and email preferences, the best way to get this resolved is to contact Square Support directly. They'll be able to:
- Look into why receipts are still being sent to your old email
- Update your email preferences across all Square services
- Ensure your new email is properly set as the primary contact

Quick tip: When you speak with Support, let them know you've already:
1. Updated your email in settings
2. Previously contacted customer service
3. Still receiving receipts at your old email
4. Had issues with a new receipt request

This information will help them investigate and resolve the issue more quickly. Let me know if you need anything else!