Online Site Chat

[sb1133]

I had a problem yesterday at 1:51pm when “Magstripe Reader” did not work.

I was very embarrassed in front of the guests.

Please check if my Magstripe Reader is working properly.

And I have “Square Reader for contactless and chip”.

1) I want to know if “Magstripe Reader” and “Square Reader for contactless and chip” can be used together.

2) When I go out, I try to use “Magstripe Reader”. Is it available?

[Ellie_]

Hi there @sb1133

Thanks for reaching out to us. We're sorry you had an issue with that reader. We have moved your post to a private board in this case. We recommend contacting our Customer Success team directly to investigate this. 

https://squ.re/2LW3Gz3

Options to contact Square are here: squ.re/howtocontact