Hey @jdwmernda,
This one is a little difficult to troubleshoot without taking a look into how the account has been set up!
One thing to consider is that categories created in Square do not currently sync to Square Online - so you may need to arrange items that sync from Square into categories from the Online dashboard. One other thing to check is that the individual items on the Online dashboard are marked as visible and have at least one fulfillment method.
If looking in these places doesn't help I recommend calling our support team, who will be able to look into how things are set up on the account and provide advice accordingly. You can call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time!
Seamus
Square, Australia
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