Products not available

[SarahAAB]

Hi

My website went live yesterday and all was fine, today the products are showing as not available.

All I've done is added a new item in and connected fb page shop to the website.

Any help would be appreciated 

Sarah 

[SarahAAB · Accepted solution]

Sorted it, the personalisation option had come off

[Breffni]

Hi @SarahAAB, just wanted to say sorry for the delay here, but I'm glad to hear you got this sorted. 

If you need anything going forward, let me know 🙂 

[king24]

how did you sort it out please

my products are showing not available on my website

[SarahAAB]

Hi mine was related to the persianlisation section, not sure if that will work for you but have a look to make sure it's toggled on

[LavenderBeauty]

Where is the personalisation option??

[SarahAAB]

Hi sorry for the delay in responding 

Here's how you can personalise items:- site items >items>select item to edit>modifiers>manage modifier

If things aren't appearing trying unpublishing and republishing your site

[shehryar]

can you help me i cant see my listed items on my live website but whenever i edit and preview they all their

kindly reply and help me out 

all items are on visible but i cant see a single one whenever i go live

[SarahAAB]

Hey Shehryar

Trying delete all your browsing and cookie history from your Internet and then looking again

[Breffni]

HI @shehryar - sorry to hear you're running into this! 

Please let us know if Sarah's troubleshooting steps worked for you or if you're still experiencing an issue. 

[king24]

How will I navigate there pls

[SarahAAB]

Sorry, laptop went on a go slow.

If you site items >items>select item to edit>modifiers>manage modifiers

Not sure if this is your issue but give it a try

[k_atie]

Hey @king24, welcome to the Seller Community! We're delighted to have you here! ☺️

Have you been able to try @SarahAAB's steps above (thank you!)? If they don't work, check out this article on our support center, aimed at Troubleshooting Non-Visible Items on your Square Online website.

Let me know if the above is of any use to you, I'd be happy to further investigate the issue if it persists! 

[king24]

Yes but I didn't work 

[Breffni]

Just stepping in for Skyler here @king24. 

Can you send us a link to your site so we can take a look? 

Thanks. 

[The-Bling]

I am having the same problem, and cannot fathom what it is.  I am losing sales galore due to this.  People are messaging me as they cannot make purchases.  All the advertising I have paid for is now lost due to this.  NOT cool.

[Emma_]

Hi @The-Bling, I'm sorry you're running into this. Please try the troubleshooting steps outlined here to make sure your item settings are correct. If it doesn't resolve the issue, please share a link to your website and let me know what items are not appearing on your website. You can also share screenshots. I'll be happy to look into it. 

[The-Bling]

Hi Emma_

Thank you SO much for taking the time to reply to me.  The odd thing is that this morning the issue seems to have rectified itself.  That in itself is annoying as now I have no idea what caused it, so that I can prevent it happening again.  But I shall keep the link you provided for troubleshooting and if it happens again, I will go through it - hopefully I won't need it 

Kind regards
TheBling

[Emma_]

I'm glad that this got resolved @The-Bling. If you run into a similar issue again, please unpublish and republish your site again or try the troubleshooting steps above. Let us know if there is anything we can help with. 

[king24]

The problem has been solved thanks for your help 😊 everything is working well 

Kyleatlantic.com 

[Breffni]

Looks great! Thank you @king24 and @SarahAAB 🙂