Problems with ticket printing

[RS4]

In the last couples days I have had problems with order  printing:

-when I tap “in progress”, it isn’t automatically printing the order.  Then I print the order.

-then it will reprint the order at the prep time even though it’s already been printed -also we’ve been getting really long receipt codes on the bottom left of some tickets and it puts “regular” under each item

-this has been resulting in double printing which can result in much confusion & waste

I need help with this before Mother’s Day.

(App is up to date & I powered down iPad, but problem still happens)

[MayaP]

At this point, it will be best for you to contact Customer Support at 

1-855-700-6000 squ.re/contactsqsupport

so they can investigate this further and file a ticket if needed. For account security, we cannot file tickets here. Please reach out to our team and they can help! 

[RS4]

@MayaP Can a ticket be created for me here? I have already fully explained the issue and provided evidence. It seems repetitive to call and have to explain myself all over again & provide the same evidence again.