Hi there,
I've been implementing the new feature of automatically adding a card surcharge to each sale. However, now i am unable to reconcile the transfers properly in Quickbooks as there seems to be an issue with how Square is sending the data over. It comes up as an extra sale items for which I have to create a "product/service" in Quickbooks, but then it won't let me match the transfers as there is missing GST apparently. I have set the surcharge in Square to non-taxable and our default tax setting is "Out of Scope" as we are a charity and do not charge or pay GST.
I haven't had a problem with the reconciliation before adding the surcharge and all transfers went through fine and I could just match it, so only change I've done was adding the surcharge and now I can't do anything. It's very frustrating and would be very time consuming having add all the sales receipts manually etc.
I've been in contact with Quickbooks also and they have tried different things, but none have been successful, so they now referred me back to Square.
Please help!
