Pre-auth bug

[jackwiener]

We were forced to remove the pre-auth option as we are a busy bar and 25% of the time a pre-auth would time-out or freeze our system.  Also, the tap to pre-auth never transferred the names....just the credit card info. Is there anything we can do to improve this or are we at your mercy waiting for you to fix it?

[sayra]

Hello, @jackwiener. 

We understand the challenges you've faced with the pre-auth option, especially in a busy bar setting. It's unfortunate that timeouts and system freezes have occurred. Regarding the tap to pre-auth not transferring names, this is valuable feedback. To address these issues, we recommend reaching out to Square's customer support for assistance. Our Square hardware team can provide insights, offer solutions, or inform you of any updates that could improve your experience. 

We appreciate your time and cooperation.