Point of Sale app: Unable to toggle tax on & off

[red-barn]

I have a large number of tax exempt customers.  I usually am able to toggle the sales tax on and off depending on the customer.  Recently, the app has not allowed me to make adjustment to taxable sales on the fly.  The option is just not there.  I have restarted the app and sometimes that fixes is for a few minutes but it goes back to the same problem.  I can turn the sales tax off under the settings tab but it erases the sale and I have to start over.  Any ideas why the tax is not able to be toggled on and off at the sale?

[VanKalkerFarms]

that sounds like a rather account specific issue so I would recommend calling in to support so they can troubleshoot with yo.

You'll need your customer code to call.  Follow the instructions below on how to get it.

https://squareup.com/help/contact

Click “More”

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1  855  700  6000

Depending on your specific account, you might not have phone support available, or you might have limited hours of support. If your account doesn't have phone support, Email is the only way to communicate so that there is proper documentation of the conversations.

if you have a smartphone you can program the phone number with the code into your phone so it will be there next time, store it like this 1  855  700  6000,,xxxxxxxxxxxx. (your code goes where the xs are)(remove the spaces in the phone number).  The commas tell the phone to wait 3 seconds each and will automatically enter it for you.  Once you set this up one time it is there for all future needs and you won't have to go get your code again.