Performance Issue: Transaction Reporting Delayed 12/11/24

[Hinley]

I took 7 payment between the hours of 6:30-8pm on saturday 12th October. No transactions were shown on my square system across all devices. But money has shown to be taken out from customers account. I fact check this by buying something myself. Basically no sales income is showing although transaction has gone through.

anyone had this issue or just a glitch?

[The title of this thread has been edited from the original: No transactions shown]

[HB7]

I am experiencing the same thing !!

[Hinley]

Yeh we’ve just took about £120 worth of payments through it not realising! Hopefully it’ll show up when it stop glitching 🥲

[Hinley]

Any updates?

[KimH90]

Tonight around 6:25 my terminal froze.

wouldnt accept any touch prompts.

we turned it off and switched it back on, was connected online, customer display was working fine, and continued to make transactions.

end of shift I’ve come to cash up, and my reports, and transactions list is missing a whole hour of transactions.

offline mode is off (did that when I set it up)

any ideas before I spend ages on hold and have to speak to someone who has no clue what I’m talking about …

edit: as I’ve typed this post I’ve refreshed my pos and 1 more transaction is showing. I’m missing 23 transactions (80% card-20% cash split) average spend £20 could mean £400 in sales unaccounted for and no funds received.

[Breffni · Accepted solution]

Hi @Hinley @KimH90 @HB7 - thank you all for posting here. 

We experienced an issue over the weekend that briefly affected the display of some reports, including transactions and account balances. Rest assured, all payments were correctly assigned to your account and will now be displayed accurately in your reports. If you have any further questions. please let me know. 

We apologise for any inconvenience caused.