Payment link doesn't charge correct tax rate

[eghudak]

I email a payment link to our pottery class students.  In Washington State, they should pay the tax rate for our location.  I have had a few instances where the person used the same link as everyone else, but they were either not charged any sales tax, or they were charged an incorrect sales tax, based on their location.  

My payment settings are to collect default sales tax rate, which is 10.3%.

I'm not sure why this is happening?

[Callee1945]

Hi @eghudak , check you item settings in addition to your payment settings. When you edit the class Item settings, you'll want to check the "Taxes" section under the item settings. There you'll checkmark the correct tax rate for the class. 

[eghudak]

Sales tax is selected for the item, and sales tax is correctly charged to most of the people that I send the payment link to.

[Callee1945]

Can you paste the item link here or a screenshot of the receipt of the person who was not charged sales tax? That will help us figure out what might have happened.

[eghudak]

This is the payment link https://checkout.square.site/merchant/N0F5J458TJ0J8/checkout/4NLMBAD6YANULFSV5XEG55FT

and a screenshot of the receipt

[eghudak]

and this is a receipt from another person who was sent the same link to pay

[Callee1945]

Interesting. I've used your link to try to recreate the issue, but I'm getting the sales tax appearing in my cart of 10.3% (I'm in NY so if it was adjusted based on location, mine would be different). Sales tax shouldn't change based on the customer's location unless you've set it to not charge it to out-of-state customers... which you didn't because it's appearing for me.

Did they possibly use a different payment method (gift card, for example?). 
How often is this happening? Do the customers have something in common (location, payment method, browser, etc)?

Sorry for all the questions, just trying to figure this out for you!

[eghudak]

Thanks for your help.  It doesn't make sense to me either.  both were paid by credit card and they live locally, so the only difference could be that they live in a different county.  Sales tax is charged properly for almost everybody.  I've had a few people who were charged a different rate (10.1% vs. 10.3%) probably because of their location.  This is the only person who didn't get charged any sales tax at all.

I send this link to many people.  over 20 people used the link to pay for their class and were charged properly.