Pairing failure between Note 10+ and wireless reader.

[Illia]

Over 50% of the time I cannot pair my wireless reader to my Note 10+ ... while clients are waiting to check out.

I once found a list that my device was not compatible, but cannot find it now and customer support was vague when I asked. AND they helped me get the reader to work since. 

Last time, my client couldn't even read the CashApp code.

I feel I'm losing clients because of pay problems, so this must be resolved soon. My options are to resolve this, find a more compatible device, stop accepting credit cards, or leave Square and find a system that works. I have a newer Samsung tablet, but cannot even load Square on it. 

I purchased the Note specifically for the pen, and can't even get to the signing point. If it's just my mobile device, how do I assure that it is compatible? I'm willing to switch OS if it's affordable. I feel I need a port to accept the original reader as a backup, but they're only available on lower end phones. Will that be a problem?

I like Square and staying is my first choice, but I'm getting desperate. This is professionally embarassing.

[TheRealChipA]

Hi @Illia.  First, here is the device compatibility web page.  According to this (see screen shot below), the Samsung Note 10+ IS compatible with the Square Reader for contactless & chip, which I assume is what you mean by “wireless reader.”

My only thought is that you might have a problem with your Bluetooth chip in your Note, OR in your reader.  Have you noticed any other Bluetooth issues with your Note? Have you tried all of the Samsung recommended troubleshooting tips for Bluetooth device issues, which seem to be common on the Samsung platform?  Here’s one article with a few pointers/steps for troubleshooting.

So far, knock on wood, I’ve always found that my tablet/phone was the problem when I was having connection issues like this.  Hopefully some resetting/repairing/factory resetting can get you past this!

[Illia]

Thanks for fit reply, THEREALCHIPPA. Your information is helpful.  I update my apps every morning and reset the phone. I've had no other problems with Bluetooth. I don't keep the app on and the chip paired, but I do try to set it up ahead of an appointment. There is not enough time between sessions to troubleshoot. I'm still buried in the mystery of the problems,  I'm afraid. 

I'll go through the troubleshooting until I can do it automatically. Maybe that will help. 

No idea what went wrong with the QR Code I've had no problems before. It did look different that day though.