@KeatonHammack In-person orders that are keyed in the POS app never go into the order flow, which contains orders customers place online in your store and/or in other third party order apps (like DoorDash, for instance). To get an order there — say if a customer calls you to place an order over the phone — you’ll need to go into your online store and place the order that way. That will allow you to collect other information that you need — like customer name, address — as well as fulfillment method (pickup, delivery, shipping, etc)
Let me know if you have any other questions.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
