Our Square device is disconnecting in between customers

[TheVR]

We have to reconnect to the hardware in between each customer. It is making it very difficult to use and time consuming. 

[Lovewell]

We have totally had this happen to us. Most of the time we have to restart the POS. It mainly has been our customer display that would disconnect. 

We were told that after it freezes and you reboot it, go to "more" on your home page on the POS and that will give you a drop down menu, in there select "troubleshooting" and then select "send diagnostic". That will give the Square team an understanding of what is happening, but may not fix the problem straight away! 

Hope that helps!

[Donnie-M]

@TheVR Which devices are you using? stand? contactless reader? and when does it disconnect, when payment is tried?  Are you using bluetooth?