Order notification but no order?

[Jt2708]

Hi, 

I’m hoping someone can help me. I have only had my online store set up a week, I have just received 4 notifications from the same person for the same amount for 4 orders. Nothing is showing in my app in any of the transactions or reports. I have googled and strangely enough someone posted on a forum in 2024 stating that they had 3 notifications from the person who has the same name as the notification I had but couldn’t find the order? 

Has anyone had this happen? I am obviously guessing that this is some sort of spoof order / notification but is it some sort of test from square? 

I am so confused! 

[Kassi_]

Hey there, @Jt2708 - 

Welcome to the Community! 

Could you give me some more insight on where you received the notifications for those orders? A screenshot or more information would help me provide the best support with the issue you're seeing. 

Also, are you seeing these orders in your Transaction Report at all? 

I will keep an eye out for your reply👀.

[doc_choc]

If the transaction hasn't gone through if it were me, I would just ignore. If the order is important to you may be follow up with a call or email to the customer and try a glean some additional information and assess if they are genuine.