Online Items saying they aren't available

[Deanna113]

For the past 2 weeks all items I add keep getting an error when someone tries to order it online. I called square last week and we finally got it to work but now ow it's saying it again and I've done everything they told me to the first time. I have customers who want to order but can't because it won't stay in their cart. This is only happening when "shipping" is chosen. I've got it set to all locations (I only have 1 but they told me to mark future locations so I did). I sure hope someone can help, I'm so tired of dealing with this and it affecting my business. 

[isabelle]

Hey @Deanna113!

✨Welcome to the Seller Community ✨

Sorry to hear about what you're been experiencing with your site. Can you provide your URL so we can look into this for you? We look forward to hearing from you! 

[Deanna113]

I've called square today and they don't know why it isn't working either. My site is www.imageink.shop. Go to Vintage Year and try to add any Large through 3XL and you'll get the error. The small and medium are working today for some reason, none were working last night. 

[isabelle]

One thing I did notice was that you have 3 deleted locations. There's no way that you created your site or the item using one of the deleted locations prior to deleting it, right @Deanna113?

Regardless, I'm filing a ticket with our Engineering Team so they can look into it. I will follow up with you when I hear something. 

[Deanna113]

No, I only use the same location. I taught myself how to use the site and when I started it I didn’t know I couldn’t delete locations so that is why there are so many but all inactive except the one I use. I didn’t have one clue how to design a website when I started so lots of trial and error. 

[BernadetteA]

Hi @Deanna113 You did a great job on your website! 🙂

It looks like you were able to speak with support yesterday, and the rep escalated your ticket to the advanced support team for research. 

Did you happen to make any changes to the Vintage Year t-shirt? I noticed I could order some sizes, but not all. It might be worth updating your email ticket with any additional information you may have in case that helps the team figure out what's going on with the unavailable error on some items/variations. 

[Deanna113]

No, I didn't make any changes. I added it from my phone just like I do all my items and then I get on my computer to add the sizes, category, etc. I did it the same way I do everything I have on my site. 

[BernadetteA]

It's definitely an odd one! I can order a size medium of the Vintage Year shirt, but it looks like you and the rep received an error when testing this same item and variation yesterday. 

I'll notate your ticket, and will also mention that you are adding the items from your phone in case that helps them. 

[Deanna113]

I received an email back from them today. They are sending it to the engineering team as a 'bug' that they are going to try and fix. Evidently one of the extra locations that I added while I didn't know what I was doing, is syncing for some reason to those shirts as the shipping stock. It's just so weird because I've not used any other shipping location and the small and medium work but no other size and I put them all in at the same time. I sure hope they can get it fixed so I can get on with selling my items because it's causing me a headache right now. lol

[BernadetteA]

Very strange indeed! Hopefully they will be able to get this resolved for you quickly. 

[Deanna113]

I also noticed today that it’s not telling me I have orders on the app anymore either. I had an online order yesterday and it doesn’t show it on the app. 😞