Online Categories not Syncing with Website Editor

[dolfloral]

Any changes or creation of new categories do not show up in the website editor and thus can't be published to the store website. This has been happening since Sunday 5/11.

We have several categories that now link to 404 page cannot be found if the link in the categories "Search Engine Optimization" screen is used to view the category.

I've also tested deleting categories and the categories still show as usable in the website editor. 

We have tried turning on and off the channel visibility as well as unpublishing and publishing the website. Nothing has worked. This has been going on for multiple days now. Please advise how to solve the sync issue.

[Ellie_]

Hi there, @dolfloral,

We are happy to take a look into this for you. Can you please provide us with a link to your site and screenshots of this occurring? It sounds like we may need to escalate this to our Square Online team. 

[dolfloral]

Hello Ellie, 

Our website: https://www.dolfloral.com/

What you'll see on the website now is a temporary work around that we needed to put up as this issue with categories was severely impacting our sales as our customers could not order online. 

We have several categories, one of which is "Flowers". The online visibility is turned on on the Daughter of Luna Floral Design LLC website and we have assigned several items to this category. No matter what we do, we are not able to add a navigation link using the "Flowers" category. It simply won't show up as an option to add. 

I called tech support 5/14 in the morning and they said it was a sync issue which they had to manually re-sync and asked me to wait an hour. It is still not working as of today, 5/15 10:39AM PST. 

[HootinHoller]

HI Ellie,

Please do escalate this issue, I'm also experiencing this and can't publish a new product line.I'f you can subscribe me to the jira ticket, that would be awesome.

My site is Bordz2Boxz.com.

I have screenshots but how do I send them?