During last Thursday's debacle with Square services being down, our two Square Stands (with iPads) went into offline mode. No biggie as we've seen that before when local internet service went down. However, on Friday, two of the offline transactions that were captured had a "card declined" status and did not go through. The two transactions were from regular customers who have used those same credit cards a dozen times in the last few weeks. I asked them both if they saw anything on their card's banking sites regarding the transactions and they did not. On our Square POS, those transactions are now gone - they do not show up in the Transactions list and I can find no record of them other than on the Square Dashboard under the Transaction Status report. I did get emails regarding the declined transactions - the problem is that I can no longer find anything that shows what the transactions included. Does anyone know how to find that out? Both customers said they would be more than willing to come back in and pay for what they got, but neither fully remembers the details (both were food and beverage tabs that were closed at the end of the night on Thursday). Help?
