Not getting emails at my new address

[Kroluti]

My husband and I had a partnership business together and a Square account which we closed last year. Since I could not transfer ownership to me alone on my new business, I opened a new account as per instructions on the community. I opened a new Square account under my business name and  SS#. 

My husband still takes care of all our personal and my business finances so I tried to reset my email to his email so he would receive all my notifications and Square correspondence and daily deposits, but got the message that his email was already associated  with our old account.  I found out on the community that I had to speak to a account rep on the phone to delete my husbands email from our old account and spoke to a rep who was able to delete his email from the old account and I was then able change mine to his on the my new account. He also designated as an authorized  representative for me. Also: My user name for log ons has now been changed to his email address. Is the log on user name tied to the email address      on the account?

 After all the trouble to switch emails on my account  to his email, I am still getting all notifications and correspondence from Square on my email. 

Sorry for the lengthily post but I'm frustrated as to what to do now so that he will receive my notifications for all correspondence and sales etc.. 

Thanks in advance 

KRoluti  

[Goldneye · Accepted solution]

HI, is the log on user name tied to the email address, Yes.

You need to speak directly with customer support, they need to change the email address on the new account on the backend, Square still has the original email that you signed up with.

I know it's crazy, it sounds as if that final step was not done or done correctly.

You can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.  (Monday is Labor Day Holiday)

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[Goldneye · Accepted solution]

HI, is the log on user name tied to the email address, Yes.

You need to speak directly with customer support, they need to change the email address on the new account on the backend, Square still has the original email that you signed up with.

I know it's crazy, it sounds as if that final step was not done or done correctly.

You can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.  (Monday is Labor Day Holiday)

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[Kroluti · Accepted solution]

Thanks Terri!, I was afraid of that. I have the link for the customer service # from last week when they deleted my husbands email from the old account, the rep did have me make sure I was able to change my email to his on my dashboard before the call ended, but like you said, they must not have completed the last step so all correspondence is sent to his email. 🙄

Thanks again,

kim