No payment link in emailed invoice

[marc_nook]

Hi -  

I've created my first invoice for a customer and emailed it to them, but NO payment link/option is showing up on the invoice.  We are a brick + mortar store.  I have selected payment method of credit or debit card on the invoice.

When I preview the invoice, it's just what the customer would like to purchase, but no link or icon or place for them to put their CC info to pay.  

Am I missing something?  Please help!  I've looked all over the net and have done everything all the walkthroughs mention.

marc.

[JJ_]

Hello @marc_nook 

It certainly seems that you have done your fair share of troubleshooting. If you haven't done so yet, your best chance here is to reach out to our Support team for them to look into your account with you and find what could be causing this inconvenience.  Please reach out by phone when you have a moment by logging into your Square account and heading here.

[Jan8525]

Same problem!  I just set up with Square and did a sample invoice and found no information on paying online!

[JJ_]

Hey there @Jan8525

Would you mind sharing a screenshot of the email you received for your test invoice?  

We can gladly assist here but if you'd prefer to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

P.S. Welcome to the Seller Community ✨