New orders visible in squareup but not showing in app

[Junebug2]

I received an email notification this morning that I had a new order. order does not show up in my square app, when I go into squareup.com I can see the order. I have uninstalled the app and put it back in and just won't show up and the app. Extremely frustrating.

[Seamus]

Hey @Junebug2,

Thanks for getting in touch!

It actually sounds like you are either:

- Logged into a different location on the app

- Logged into a different Square account on the app

Are you able to try signing out and signing back in, making sure to log in with the same email address as on dashboard, then selecting the appropriate location if prompted?

If this doesn't work it should be pretty easily resolvable by our support team, who can take a further look and determine what's happened here - fortunately orders can't just disappear, so if you're still a little stumped here they'll be able to point you in the right direction 🙂