New Register update asking for ticket names when it shouldn’t

[kaffehaus]

I have two Square Registers running. And this morning one of them started asking for customer name on every item, even ones we have set not to fire to a printer. This register is running version ending in .0082; our other register, running .0080, seems unaffected. Is this a bug? Or has something in the settings (which I can’t find) changed? 

[_Violet]

Hi @kaffehaus - Thanks for reaching out to us here on the Square Seller Community👋😊

It sounds like you may have the Open Tickets feature enabled on your Register. This feature will essentially stop and ask you for a name or some type of identifying information, like a table number, to save the ticket in order for it to be paid for at a later time.

If you would like to disable this feature, go to Settings, then Checkout on your Register itself. Then you should see Open Tickets and the option to toggle the setting off.

I hope this information is helpful but please do let us know if you have any additional questions. Always happy to help! 😊

[kaffehaus]

We do have open tickets on. But some categories are set to not print stubs, and this has always functioned properly and still does on the various other registers I have across multiple locations… only the newly updated one is affected.

[_Violet]

Hey there again, @kaffehaus!

I would double-check your printer station settings on each Register for any printers that are printing something they shouldn't be. Make sure all the appropriate categories under the Categories to Print section are turned off/on.

Also, be sure to check that the software version on your Registers states "up to date".

If you're still experiencing issues after reviewing these settings, please do reach out to our Support Team. They will be able to confirm if this is a bug and can escalate it along to our Engineers for you 🙂