Hi @CuriousClint, that sounds unusual. Have you tried these app troubleshooting steps? I also recommend making sure you're signing in with the correct email address - if you sign in with an email address that isn't associated with your account or is tied to an older/inactive account you might run into issues.
If you're still having trouble going through each step do call our CS team or reply here with a screenshot so we can escalate this issue for you.
️ Helen
Seller Community Manager
