My printer won't connect to square

[ur8t6d]

My printer is no connecting to the square. I have unplugged and restarted it multiple times and have used 3 different hardware hubs and 2 different printers bit still no luck. The Ipad connects to the stand so I don't understand why it doesn't see the printer when it is plugged in. 

[kellyj]

@ur8t6d

Hi there! Thanks for the post. 

Here's a link to some additional troubleshooting you maybe able to do, and I would encourage you to reach out to our Hardware support team if these steps don't help you find the issue. Often Installing and Reinstalling the app as well as the printers will help this issue. 

But infrequently, this may have to do with a print cable as well. 

Hope that helps, and if not, please do contact the Harwardware team for additional support.