My new Square Register is not recognizing my Zebra ZD411 printer

[fldonovan]

@Square Is there a fix for the issue with the Zebra ZD411 printer not appearing in the Printers list in the POS app when connected via USB port on the accessory hub?  We have followed all of the steps listed in the Best Answer, and the ZD411 still does not show up in the connected printers list.

This thread was created from a reply on: My new Square Register is not recognizing my Zebra ZD411 printer

[Sammie_C · Accepted solution]

Hi @fldonovan, thank you for your post. I see you are new to the Square Community, welcome!

Just to confirm, I see the original post specifically mentions the Square Register. Are you also experiencing these issues with your Square Register, or is it another device?

[fldonovan]

Hi @Sammie_C ,

Thanks for the reply.  The issue has been resolved, although it's not clear why the register device did not pick up the USB printer initially.  It's all good now.

[Sammie_C]

Great to hear, @fldonovan! Thank you for letting me know.

If it ends up happening again, please feel free to reach out here and I can look into this further for you.