My item prices keeps reverting to old price. How do I fix this?

[BambooTraveller]

My item prices keep reverting to an incorrect price, even though I edit and save it as the new price. I’ve tried fixing it on the Square app and the dashboard but it just keeps reverting. How do I fix this?

[Seamus]

Hey @BambooTraveller,

Thanks for reaching out and sorry to hear you're having trouble with your item prices!

This one is going to be difficult to troubleshoot via our online forum - we'd need to be able to test by signing into your account and trying to replicate the issue. While we're not able to do that via the community forum, our support team can help you further with this. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

If they're able to solve the issue for you, please report back, it may help other sellers with similar issues in the future!