Solved: Multiple Location Reporting

levidaily · ‎04-16-2023

We have multiple locations with different ownership structures, but all under one Master square account.

My question is, when we sell a gift card at location 1 and that locations gets the funds, and a person uses the gift card for a $3.00 item at location 2, is the money automatically sent from location 1 to location 2? Or do we need to be running a report and paying?

TheRealChipA · ‎04-16-2023

Hi @levidaily. So, in your scenario, the funds will be included in location 2’s deposit since the card was used at that location. However, technically there is NO sending money from location 1 to location 2. This is because gift cards are pooled and shared across ALL locations. Your detail gift card CSV shows the location where the card was purchased, for audit purposes. I hope that makes sense.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎04-16-2023

Hi @levidaily. So, in your scenario, the funds will be included in location 2’s deposit since the card was used at that location. However, technically there is NO sending money from location 1 to location 2. This is because gift cards are pooled and shared across ALL locations. Your detail gift card CSV shows the location where the card was purchased, for audit purposes. I hope that makes sense.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

levidaily · ‎04-16-2023

Thank you @TheRealChipA!

This is great as I don't need to do anything for each store to be paid. I was thinking I needed to run a report to reconcile and then pay that location.