Missing transations

RobCMR · ‎10-21-2023

We have been taking transactions all day for £1 - £5 on average per transaction, the problem is about £120 worth of them are missing and not showing up on the transaction log, can anyone help

I am using an all in one terminal, hand held with built in printer if that helps

Breffni · ‎10-27-2023

Hi @RobCMR - apologies for the delayed response.

If you haven't done so already, please get in touch with our support team directly regarding this query, they have more access to search for transactions on your account than we have here in the Community - thank you!

Please call our support team on 0800 - 098 8008, 9AM- 5PM, Mon-Fri or you can send us an email here https://squ.re/3k4g2sg

Breffni
Community Moderator, Ireland, Square
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