Missing Transactions Days Later

[unpluggedpub]

Saturday (4/3/21), when we checked out we had done $2,179+ in business - everything processed normal including the cash drawer receipts.  When I went to update a running spreadsheet from The Daily Sales Report it says $1,249.  Where did the other $900 go?  I can't backtrack 1/3 of our business on that day..

[ryanwanner]

Hello@unpluggedpub !

Okay, that's weird. Once the transaction is complete there's no reason for it to disappear in your reporting.

The only thing I can think of: make sure on your reports all your filters are removed and you're not looking at specific employees. If you're looking from a tablet versus your web dashboard I've seen times where Square remembers your last report settings.

Please let us know if this isn't it!

[unpluggedpub]

Square support team assisted.  Seems Square has a bit of an issue with 'same day' reports past mid-night.  Since we have been under Covid restrictions and had to lose at 11pm we simply ran into the issue before now.  It's going to get a bit troublesome now that we are going to stay open into the 'next' report day.  

[Valentina · Accepted solution]

If @ryanwanner's advice here doesn't clarify what you're seeing - or rather, not seeing - please don't hesitate to get in touch with our team directly, @unpluggedpub! 🍻

The Seller Community is a great place to get advice from other business owners, and flag requests for features to be bubbled up. When it comes to account-specific dilemmas like this, the quickest way to pinpoint the issue is to give our team a call so that a member of our team can take a look at your account with you and dig in.