Solved: Missing Payment - Page 2

successstarts · ‎03-09-2021

Hi there,

There is an issue with a payment. A customer of ours Card (Debit/Interac) Declined. He transferred money to his account, and the card just constantly declined. He then showed us a statement of his account, and it does indeed show that Square took an amount exactly what it should have been. However, our invoice still says Unpaid, and no payment has been registered

Joe · ‎03-10-2021

Hi there, @successstarts 👋 Thanks so much for reaching out to us here on the Seller Community!

Sorry for the confusion here - I think we can clarify a bit. This kind of temporary authorization is something that we see often - especially with customers using debit cards. If an attempt at a transaction is unsuccessful, a temporary authorization will process on the customers statement but will not actually post to the account due to the transaction not going through.

While these authorizations tend to fall off of a statement in 24 to 48 hours, your customer can have them removed more quickly by reaching out to their card-issuing bank.

Let us know if you have any follow-up questions!

Joe
Community Moderator, Square
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Ria · ‎04-09-2022

Hi @Irispineiro - Welcome to The Seller Community, it's always nice to see a new face 😊

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Ria
Community Moderator, Square
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Kingston72 · ‎11-05-2022

I’m waiting for a payment to post. It’s been 2 weeks for a $150. Where is my funds? This is ridiculous to hold funds this long no matter how small the amount. This is a business that runs on the immediate availability of operating funds. I don’t want to here about procedures to protect my account. I’ve lost the account due to materials funds being held for two freaking weeks. Not justifiable on any level. I need my funds cleared and available immediately.

Ria · ‎11-07-2022

Hi @Kingston72 - Welcome to The Seller Community, it's always nice to see a new face 😊

This looks like an account specific issue. Have you tried reaching out to support so that your account can be assessed and the best next steps to getting your funds released can be discussed?

That will likely be the fastest way to get this resolved.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Ria
Community Moderator, Square
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JEM-Esthetics · ‎03-23-2023

I proceed a payment it says it went though sent a receipt but I don’t see it in my available balance why is that

MayaP · ‎03-24-2023

Hey there @JEM-Esthetics Welcome to The Seller Community. So happy to have you join 🙂 In order to figure this out we will need to look at the transaction and your account. To protect your account security we cannot discuss that here. Please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport and we can definitely get this resolved. If you need anything else please let me know.

MayaP
Square Community Moderator
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