Messages Plus - Sending duplicate messages or not sending at all

[Yardwrap]

Is anyone having a problem with the messages plus feature? I subscribed because it is easier communicating with clients BUT one client just called to tell me she received the same message multiple times. I tried testing by sending a message to my personal phone and it didn't go through at all. Chat is of no help and I can't get an agent on the phone. I was planning to use Square payroll but after seeing how hard it is to get an agent on the phone, I am second guessing myself.

[Kassi_ · Accepted solution]

Hey there, @Yardwrap - 

Appreciate you reaching out about the issues you're having with Messages Plus and your experience trying to reach our Customer Success team. 

Was this an automated message for your customer or one specifically for them? 

Also, do you know if you and this customer have the same or different cellphone service providers?

I will keep an eye out for your reply!