Machine is connected to wifi but when taking a payment it says that there is no internet connection.

[physiofitness88]

When taking a payment while connected to wifi, the transaction does not go through. There is message stating that there is no internet connection, even though the machine is connected in settings. 

[Helen]

@physiofitness88 I'm really sorry to hear you're having trouble with your Square Terminal. These wifi troubleshooting steps should help. However, please also keep an eye on Square's Status page - our engineering team are working to resolve an issue affecting payments and logins so it's possible this issue is related. 

[Ewefarm]

Having the same issue but it’s only with android devices - iPhone has no problems 

[ashc]

Hi @Ewefarm and welcome to the Community.

I assume you're not talking about our Terminal since you're using it with a phone.

I would recommend checking our Compatibility page to make sure whatever devices you're using together are compatible.