Lost Funds

AlanJ · ‎01-19-2023

In July '22 at our village fete I changed the destination account to send funds directly to the church bank account. Unfortunately I got one number wrong on the sort code but nevertheless the destination was verified. On discovering that the £92 sent never arrived I've been in touch several times with your support team and explained the problem but after many many emails, and they know where the money went, they just stop answering. Is this usual?

Breffni · ‎01-19-2023

Hi @AlanJ, thanks for flagging this.

I'm sorry to hear this, I'm looking into it and will follow up with you via private message when I have more information.

Thanks for your patience!

Breffni
Community Moderator, Ireland, Square
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