Is there a way to limit when and how much loyalty rewards can be used? For example I have a clearance sale going where some item are up to 75% off. I’m already losing money selling these items but because the rewards automatically pop up - customers are using their in store rewards points to purchase and many times I end up a net zero on the same.
is there a way to exempt use of loyalty rewards (in store credit) from items that are discounted? Additionally it would be nice if feature could work as a coupon - use a $25 in store credit reward for purchase of $50 or higher.
From when I set it up two years ago - it was pretty basic other than exempting certain items from being discounted or ability to “earn” points.
I really feel like a retailer I’m being taken advantage of by the loyalty program. I would also like for customers shopping clearance sales to not earn points on those purchases. At this point the only way to referee this is by the cashier. We have even had customers use rewards points on preorders that have no inventory - that doesn’t seem right either.
Advice or upgrade in loyalty program would be appreciated! Thanks,
Jessica
