Latest Square Update - Chip Reader Frequently Disconnects

[luckyenvelope]

With this weekend's latest Square POS update on Android, we're having a lot of issues with our chip readers frequently disconnecting from the tablet despite being within 1-2 feet of the tablet itself. We tried using a new chip reader and within 20 minutes of having it connected it disconnected. 

Anyone else seeing similar issues?

[sayra]

Hey @luckyenvelope, 

Sorry to hear this is going on. We haven’t heard many issues on our end but will keep an eye on this. In the meantime, you can try these troubleshooting steps. Feel free to also give us a call so we can help you troubleshoot further. 

[Ekramkedir]

heyy, i would suggest to update the app maybe the app is outdated and you might have the older version

[luckyenvelope]

The firmware on the readers is updated. The Square app is updated. And we're still having issues with 3 of 4 readers frequently disconnecting for no reason.