Items not showing

[hiram]

i logged into my Square account to change a price on an item. From the dashboard I went to items > Item Library. I have at least 5 items with Square links. Nothing is listed. Why?

[MayaP]

Hey @hiram, that does sound unusual, and I am happy to help.

Do you have more than one Square account? Are you logged into the correct one? When did you create the links for the items? Just to confirm, you created an item and then enabled a payment link for it? Is it just the link not showing, or the entire item? 

[hiram]

Yes, I am logged into the right account. I created this item (the one for which I want to change the price) in early 2021 and have been using the link regularly. I have an additional 5 square.link items. I'd like to insert a screen-shot of my Items > Item Library with nothing showing, but clicking on the insert/edit image icon on this 'Reply' just brings up a dialog with 'Source', no browse option. I don't know what 'Source' means.

[MayaP]

Try logging out of the community and then back in. That should provide you with the option to upload the photo.

Can you share an example of the payment link that isn't showing? 

@hiram 

[hiram]

Here's a link: https://square.link/u/8Y4JVyBx

Screen-shot of my Items > Item Library with nothing showing:

[hiram]

If no other suggestions I guess I'll call the help desk.

[MayaP]

Hey @hiram - Thanks for waiting. 

Did @Candlestore 's suggestion below help? If not, let me know and I'll continue to look into this. 

[Candlestore]

@hiram ;

See if you have a Filter to show All items where sold enabled.  I just looked at mine and some of my Items did not show up but are available for Sale online only.  Others are for Retail and Not online.  When I toggle between the two settings my Item Catalog changes drastically as I sell ALOT more in store than online.   It might be something simple like that.

[MayaP]

That is a good catch @Candlestore, thank you! 😊

[hiram]

Where would I find these "filters"? I can't tell what sub-menu you've selected under "Items ans Services". As you can see from my screen shot, my screen looks nothing like yours.

[Candlestore]

@hiram ;

I am wondering if your Screen is different because Square is thinking you have no items.  

I just clicked Items Library and My items show up.   At the top of the Items you should have filters of Category and other filters you could apply if you like.  I have about 12,000 items in my Library and it takes some time to load my dahboard view fully.  The first Screen shows quickly then as I scroll down I need to wait to more items get added or populated.  I am not sure whay are screens look different.

I use Chrome Browser on a PC for these screen Shots.

[MayaP]

I apologize. I do not have any additional suggestions at this time, and I am not sure why the links are no longer appearing @hiram . Our team is available at 1 855 700 6000 if you would prefer to speak with someone directly.

If possible, try recreating the link. If the issue happens again, please reach back out with the date and time the item was created, along with the item name, so we can take a closer look.

Let me know if there is anything else you need.

[hiram]

OK, I'll call. I don't want to recreate the link and it is still working and people are still making payments using it.