Issues with receipts and business name

[Bssrats]

My receipts from Pos are saying a refund was given instead of a sale. And it’s giving me a weird set of random letters for my business name (I have it correctly configured already). How do I fix these issues? It’s so annoying to have to re email clients and say it’s a sales receipt not a refund and tell them who it’s from! 

 

 

[Sammie_C · Accepted solution]

Hi @Bssrats, I appreciate you reaching out here on the Square Community.

Something that I did notice is that at the top of the screenshot you submitted, that is the PayPal logo. I would recommend reaching out to PayPal since this isn't coming from Square. Do you have any other documentation that is having issues that is being sent from Square?

Please let me know and I can take another look.