Issues with chip card reader

Have a new team member and got him set up with the square app locked into our account. When the team member goes to take a credit card mobile he has to enter it manually. The set up to pair and use the chip card reader is "locked" out it seems? Any Idea how to fix that?

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Hi @Mrsmacsauto! Hmmm. Is that team member receiving an error message? If so, what is it saying? A screenshot would also be helpful!

nika
Community Program Manager, Square
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