This is both a service and retail based business. Square allows for Service Items to be created and sold, which I NEED this separation in sales and reporting in order to correctly pay our sales tax, which is on RETAIL ITEMS and not service(s). I am having issues with a service item named Service Call. All my Service related items are created under the category Services & Labor. Yet somewhere, somehow, an uncategorized item with the same name is showing up in my sales reports. How can I find the sales this item was charged on?
Background:
Square does not allow us to view any reporting filtered by items sold where sales tax was charged or applicable. They also allow all employees and users to 'uncheck' sales tax, which causes my reporting to be inaccurate. Square Sales Tax reports reflect sales tax charges to customer only, it does not show where an item that should've had sales tax charged, was unchecked therefore not charged. The company at which point is still liable for all item/retail sales tax, period. More often than not, the company owes more sales tax than what was charged to the customer. So, in order to figure out my retail/item total company sales for the quarter, I have to seperate the category Services & Labor from my total sales to get my total. Which is fine. But I cannot do that when the service item (the second one that isn't from a category) is being sold.
