Issue when using phone tap

[FnQPalmStudios]

The customer uses their phone, the app says "authorising" then "disconnected from reader". And says "cancel payment" as button option.  But the customers card account shows amount charged on their account. We dont get the money in our sqaure transactions. This has happened twice.. we know its notnthe card as the customer came back and bought more andnthe teansaction worked. Any one help?? 

[_Violet]

Hi @FnQPalmStudios - I'm sorry to hear that this payment issue has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for your Contactless + Chip reader listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!