Is there a issue with square

[AMyaCo]

My customer says he has paid his invoice but I’m not seeing the invoice as paid. He says his bank is showing a pending charge. Is something wrong with square system? 

[Joe]

Hi there, @AMyaCo - thanks for taking the time to reach out to us here on the Seller Community! Sorry for the confusion here. We can help clarify.

This kind of temporary authorization is something that we see often - especially with customers using debit cards. If an attempt at a transaction is unsuccessful, a temporary authorization will process on the customers statement but will not actually post to the account due to the transaction not going through.

While these authorizations tend to fall off of a statement in 24 to 48 hours, your customer can have them removed more quickly by reaching out to their card-issuing bank.