Is "Revert to previous experience" actually gone?

[eclecticsgaller]

In our small gallery using Square Register, we enter every unique item, one by one, in a transaction, starting with "Add note" then entering the price. (Example HM 306 Earrings   and then add the price after that.) 

With the software update, the option to "add note" is no longer available to do FIRST.   I KNOW you can enter a price, then go back in and edit the item to add the note, but this extra step takes extra time and is too easily forgotten in the rush of the holidays. 

I called customer service and was told we could "Revert to previous experience" through the Settings/checkout area, but it's not there. What a pain. 

[HC_Charlie]

Hello @eclecticsgaller thanks for your post. I just saw the "revert" function today on my register. Are you running general POS or Square for Retail? One thing you might try is logging out...and then logging back into your register. Not sure if that would make a difference.

I'll look again tomorrow on my register to make sure it's still there just in case. One tip to try...do you use categories, or certain common price points (like $19.99, 24.99, 29.99...etc.)? you might be able to set up generic price points where you start by clicking on the price in the grid layout view, then enter your note. I do this for my season greeting cards, so my grid layout contains a whole screen of common card prices. Just a thought.

[eclecticsgaller]

Thanks, Charlie. I'm not SURE which version we use, but I would guess the general POS. We don't use categories or price points...everything is entered manually because every single item in the shop has its own inventory number. We're just accustomed to starting each item by adding that code/number/brief description (like print or bowl or pendant), and THEN putting in the price. Doing things in the same order every time helps cut down on errors...mostly. 

And then at month's end when we pull the item details of all the sales and put it in a spreadsheet, the "NOTES" column is the one that tells us whose items sold (everything in our shop is consignment) and therefore how much money they get. I'm afraid your suggestion would add a different column to sort in addition, and just add more work for the bookkeepers. 

I was not at the shop today, just trying to help the SO-not-tech-savvy-artist-member working today who encountered the darned software update without any warning.  

My gripe is that I CALLED the tech help people and was told that the "Revert to previous experience" option would be there, but it is not. The gal working at the shop sent this photo, and if there was anything further down below view, it wasn't what we wanted. 

I'll take a look tomorrow and see what I can find, but I'm afraid we're all going to have to get used to adding a couple more steps to every item we ring up. Nobody's going to be happy about that, especially at Christmas. 

Thanks again for trying to help! (I also threw in a photo of what our shop looks like...not a box of a hundred spoons or a rack of identical shirts. Everything is different. 

Heidi 

[HC_Charlie]

@eclecticsgallerYou store is BEAUTIFUL! So many wonderful items, I'm sure your customers can spend hours looking in every nook! How many different artists/consignors do you work with? 

I think the Revert option is under the HARDWARE button on the left side. I'm sorry I haven't been able to check my POS screen myself. I definitely understand about having a process that makes checking out easiest and familiar for your staff.

One more question...do you happen to use barcodes and scanners? If so, I'm just thinking you might be able to assign a number for each artist by creating new "items" for each artist, but leaving the price blank. I think you then could scan the barcode, enter a note and price. I don't know if you'd be able to sort then monthly by that item number and group your artist's sales together, or if this would make more steps for you. There's a lot of opportunities in using barcodes, but there would be a lot of work setting up a new system like this.

[eclecticsgaller]

Thank you, Charlie! We have ten member artists who run the place and work in the shop two or three days a month, and about 40ish? consigning artists. Everything is handmade, and most of it is local to Kansas City. 

I will check the Hardware section next time I work, but the tech support person told me it would be under Checkout, so there's that....

Once upon a time we talked about using barcodes, but decided it would be silly with ZERO identical items in the shop.  It would not be worth the time or expense to use a scanner for the artist's code when we would have to type in the rest anyway....the artist's code is just two letters and there aren't too many to remember/recognize when we read their hand-written price tags. 

[PartyManiaMD]

One option I might suggest to make your life a LOT easier.

Make a "Misc" Item for each vendor. Set the price to variable.

At checkout you'd be able to hit the "Misc item" for the vendor, put in price, boom done.

It would probably also help your end of month process by letting you see how many of each vendor sold.

I use a Miscellaneous Item for anything that doesn't scan (We have a lot of older products no longer even in the system).

You can attach a note to the item if you need more information for each item sold.

I hope this helps, I wish I had space for more handmade stuff, I have over 3,000 ft worth of shelving and still wish I had more space.

How do you typically find your crafters? Is it on consignment or do you buy then sell the items?

[eclecticsgaller]

That's an interesting idea, and there are probably a (small) few ways to better utilize Square Register in a shop like ours where we have nothing but unique items. I was not one of the member artists who set our system up in May of 2020... Who knows how much research or what kind of advice they got when they "made the rules" for us. 

I'm not sure, though, that in the long run it would make life much easier. We have to enter a note regardless, and the note just starts with a two-letter code for the artist. Then when we export the item detail file for the month, we just delete a ton of irrelevant columns, sort the NOTES column alphabetically, and there we have each artist's sales basically grouped. It takes a few minutes to add a line between each artist and then "sum" their $$ portion, but it's really not bad. It might be if we were hella busy, but we're a small gallery.

Thank you, though, for making me look further at what we COULD use if we want to change anything. For now, the old dames 😉 at the shop have a hard enough time when something changes. 😄  Luckily I'm available for tech support when they have issues. But Square itself has sure made it interesting this week. Today I noticed that that "sort" and "export" stuff was missing from my laptop's version. As it turns out, it's the screen size...I have to go down to 80% to make them appear. There isn't even a scroll bar at the bottom...they're just.....out of sight. I had panicked when I saw them missing, but other people had too, and figured out the issue. Kinda silly, really...thanks, Square! 

[cornerstore]

So.... Reverting to previous version of the PO.S is really gone? because I had to delete and re download the square app.And now I cannot find link to the previous version of p o s anywhere...

If there is a way to go back, can someone please tell me?

[RobynR]

Hey @cornerstore,

Thanks for being a member of the Community.

Unfortunately, the option to revert to the previous experience is no longer available.